2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download
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PPT - The Gaps Model of Service Quality (Chapter 2) PowerPoint Presentation - ID:292488
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2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
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Gap Model of Service Quality
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The Gaps Model of Service Quality
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PPT - The Gaps Model of Service Quality PowerPoint Presentation, free download - ID:2789110
2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download